Reliance Modem troubleshoot

Slow internet connectivity on my data card.
Following tips will come in handy if you are experiencing a slow internet connection:
* Delete temporary internet files.
* Disable the firewall of operating system (if anti-virus is installed).
* Check signal strength of phone.
* Check for virus, spyware and any other malicious programmes on your desktop/laptop.
* Reinstall the phone’s modem driver.
The reliance netconnect plus broadband connection speed in Bangalore is really good... but sometimes depend on heavy usage or no. of users, the broadband experience can come down. Be patient for some time and try after 1 hour. Never we got disappointed more than 1 hour in bangalore.


When connecting, operating system indicates connection as busy.
This may be because the driver is not installed correctly or a different modem is currently used.Remove the data card and reinstall client software. Re-insert data card & try again.
* Confirm that the modem driver is installed correctly in the device manager.]

The dialer software reports either ‘Not In Service’ or it reports only 1 or 2 bars of signal.
Ensure that the reliance netconnect USB modem is plugged properly in the USB port. Close the software and re- launch it. If the card is still unable to pick up a valid signal, then it means that the coverage is poor. While connecting, operating system indicates that it cannot connect to remote computer.
Check for the following:
* Confirm that data service is enabled.
* Set network parameters as per the operator offer.
* Uninstall other dialling programmes or restore operating system so that there is no conflict with any other dialling application.
* Upgrade to latest client software.
* Try to change position as CDMA signal may be too weak. 
* Pull out the antenna.



Understanding common error messages

635 An unknown error occurred.
Correction: Restart your computer to make sure that all recent configuration changes have taken effect.

645 An internal authentication error occurred.
Correction: Restart your computer to make sure that all recent configuration changes have taken effect.

680 This is a modem related error.
Correction: Kindly remove the data card and reinsert it and check in dialer software window that the dialing number or phone number type is #777.
If yes, restart PC/Laptop and connect again.
If all above fails, uninstall and re-install driver. To uninstall data card software- Go to Start -> Settings -> Control Panel. Open Add or Remove Programs. Select the program of data card from the list & click on Remove to uninstall the data card. To install datacard software - Run the setup file of data card software from the CD & follow the instructions.

691 This is an authentication error.
Correction: Check whether the username and password are entered and are correct.
sometimes server is under restart or maintainance, this error can popup.. Try after 1 hour.

718 A PPP conversation started, but terminated because the remote computer did not respond within an appropriate time.
Correction: Uninstall and re-install driver and try after sometime.
To uninstall datacard software: * Go to Start -> Settings -> Control Panel. Open Add or Remove Programs. Select the program of data card from the list & click on Remove.
To install data card software: * Run the setup file of data card software from the CD & follow the instructions.

721 A PPP conversation was attempted, but the remote computer did not respond.
Correction: Uninstall and re-install driver.
To uninstall data card software: * Go to Start -> Settings -> Control Panel. Open Add or Remove Programs. Select the program of data card from the list & click on Remove.
To install data card software: * Run the setup file of data card software from the CD & follow the instructions.